User Agreement & Terms

This agreement is a contract between you and JC Lorm Ltd, a company registered in Ghana, trading as “Aura Era” (“we”, “us”, “our”). By creating an account, booking an appointment, buying goods or gift vouchers, subscribing to a membership, or otherwise using our website or in-branch services, you accept this agreement. If you do not agree, please do not use the services.

You confirm that you are at least 18 years old (or have the consent of a parent or guardian), and that where you accept on behalf of an organisation you have authority to bind it.

We provide barbering, hair styling, nail care, skin and facial care, waxing and threading, massage, makeup and related grooming services at our branches, together with an online booking system, gift vouchers, memberships and a shop for retail products. Availability varies by branch and is shown at the time of booking or ordering. We may modify, suspend or discontinue any service.

You must provide accurate information and keep it up to date. You are responsible for keeping your password confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use. Staff, manager and admin accounts are issued by us and may only be used by the named person.

• Please arrive at least 5 minutes before your appointment.
• Late arrivals may result in a shortened service or a rebooking.
• Where a Mobile Money deposit is requested, your appointment is confirmed once our team verifies receipt of that deposit.
• You may reschedule or cancel eligible appointments online up to 4 hours before the start time; after that please call the branch.
• We may reschedule or cancel appointments where necessary (for example staff illness) and will contact you promptly to rebook.

Prices are shown in Ghana Cedis (GHS) and include applicable taxes unless stated otherwise. In-branch payments (cash, Mobile Money and card where available) are settled directly with the branch. Online membership and voucher payments are processed by our reseller, Paddle.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment and subscription mechanics — including renewal, proration, cancellation windows and taxes — are governed by Paddle's Buyer Terms.

Memberships renew automatically for the interval you chose until cancelled. Upgrades take effect immediately and are prorated; downgrades and cancellations take effect at the end of the current paid period. Member benefits (such as discounts and included services) apply only while the membership is active and are not exchangeable for cash.

Gift vouchers may be used towards services and goods at participating branches until their expiry date, are not redeemable for cash, and any unused balance stays on the voucher. Promotional codes are single-purpose, may be limited by branch, service, quantity or date, and may be withdrawn at any time. Vouchers or codes obtained fraudulently may be voided.

Retail orders are subject to stock availability at the chosen branch and to our approval. Where payment is taken before approval and we cannot fulfil the order, we will refund you in full. Risk in goods passes to you on collection or delivery. Please check goods on collection; faulty goods are handled under your statutory rights.

Please tell us about allergies, skin sensitivities, medical conditions or medication that may affect a treatment. We may decline or adapt a service where we believe it is unsafe. Patch tests may be required for certain treatments. Our services are cosmetic and are not medical advice or treatment.

You must not: (a) use our services unlawfully; (b) engage in fraud, spam or abusive behaviour towards staff or other clients; (c) infringe intellectual property; (d) interfere with the security or integrity of our systems, including probing, scraping, reverse engineering, circumventing limits or introducing malware; or (e) resell our services without our written consent.

If you submit reviews, photos or other content, you confirm you have the right to do so and grant us a non-exclusive, royalty-free licence to host, display and use it to run and promote our services. We may remove content that breaches this agreement.

The Aura Era brand, website, software, imagery and related documentation are owned by JC Lorm Ltd or its licensors. You receive a limited, non-exclusive, non-transferable right to use the website for your own bookings and purchases. Nothing here transfers ownership to you. If you believe content infringes your rights, contact us and we will review and, if appropriate, remove it.

We work hard to keep the site and our services available, but we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law we disclaim implied warranties of merchantability, satisfactory quality and fitness for a particular purpose.

To the fullest extent permitted by law, our total liability arising out of or in connection with this agreement is limited to the amounts you paid us in the 6 months before the event giving rise to the claim. We are not liable for indirect, consequential or special losses, including loss of profit, data or goodwill. Nothing limits liability for fraud, death or personal injury caused by our negligence, or any liability that cannot be excluded by law.

You agree to indemnify us against claims, losses and reasonable costs arising from your unlawful use of the services, content you submit, or your breach of this agreement.

We may suspend or terminate your access, or cancel a membership, for material breach of this agreement, non-payment, security or fraud risk, or repeated policy violations. You may close your account at any time. On termination, unused membership benefits lapse at the end of the paid period and we retain records as described in our Privacy Notice. Your statutory rights are not affected.

Please see our Refund Policy.

Please see our Privacy Notice for how we collect and use your personal data.

We may update this agreement from time to time. The “last updated” date above shows the current version, and continued use after a change means you accept it.

Neither party is liable for delays caused by events beyond reasonable control. You may not transfer your rights under this agreement without our consent; we may transfer ours as part of a reorganisation, merger or sale. If any clause is unenforceable, the rest remains in force. This agreement is governed by the laws of the Republic of Ghana and the courts of Ghana have exclusive jurisdiction.

JC Lorm Ltd, trading as Aura Era. Questions about this agreement? Email hello@auraera.com.